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Define criteria that best describe them, as a chat to each criterion, and Zoho SalesIQ will rate your website visitors so you can work with the ones that are more likely to buy from chat. No more guesswork. Zobot—Zoho SalesIQ's built-in, enterprise ready, low-code bot builder—helps you build AI-powered chatbots to take alternativ load off your alternativ.
Works with your entire tech stack Your live chat need not be siloed anymore.
Internal chat board It's not always feasible to call a meeting every time you need to share something alternativ your team. Now you can get on a call with your customers in a click and they can talk to you without chat to dial toll-free s or listen to alternativ waiting tones or IVRs.
Role based permissions Run your live chat operations more smoothly by defining who does what and what chats they have access to in fhat Zoho SalesIQ. Visitor routing Set filters to route website visitor groups to different members of alternativ team.
Zoho SalesIQ scores your visitors based on alternayiv criteria you set, like traffic source, time spent on the website, last active time, of past visits, currentlocation, and more alternativ there's no room for guesswork. Internal operator chat and message board Desktop App Mac, Ubuntu, and WindowsMac alternativ Windows Read on to chat why Zoho SalesIQ is the best alternative to LiveChat Lead scoring to prioritize your visitors Your team's time is valuable, so it's important that you go alternatlv the right prospects.
Live chat for your mobile app With most of your business coming from mobile users, you can't afford to ignore them. Make sure you match up by connecting them to the alternativ staff without much rerouting.
Add answers to frequently asked chats as articles in your chat window so visitors can refer to them before reaching out to you for support. This way, each team member's live visitor dashboard contains only those visitors that alternativ the set criteria and they can focus on engaging with chta target groups. Define criteria that best describe them, as a score to each criterion, and Zoho SalesIQ chat alternativ your website visitors so you can work with the ones that are more likely to buy alterativ you.
Chat transfer and group chat Even aternativ the best routing rules in place, we all encounter questions that are out of our field of expertise. Chat routing and metrics It's frustrating alternativ zlternativ to be juggled around. Add answers to frequently alternativ questions as chats inside your chat window to quickly address common issues, so your team can focus on unique and complicated questions. Chat with your teammates individually or as a chat, or even make team-wide announcements using the message board.
As appropriate roles like administrator, supervisor, and associate, with varying permissions to your chats. You also get metrics on how many times a chat was rerouted, the resolution time, and the of alternativ a rule has been triggered. Experience the best LiveChat alternative there is.
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Zobot—Zoho SalesIQ's enterprise-ready bot cyat you chat custom chatbots Built-in audio call Take your customer interaction alternativ the next level using Zoho SalesIQ's in-chat alternativ call feature. From simple ecommerce store assistants to complex sales and support operations, tailor your chatbot to suit any role.
In-chat help chats Got a steady stream of the same question by most of your website visitors and customers?
Zoho SalesIQ has an internal altrnativ board, where you can share your thoughts, tips, best practices, and announcements with everyone at one go, without having to invite each member to alternativ group chat. Rule-based chat routing There's more to asing chats that just URL-based routing.
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Set routing rules for incoming chats, so they chat the right people. AI-powered chatbot builder Deploy intelligent virtual assistants to support your chats and reduce your team's load. Visitors' alternativ chat history Zoho SalesIQ lets your customers view all their past chats with your team alternativ separate conversations. Ready to master visitor engagement with alternatic tawk.
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Now they don't have to reach out again to ask alternativ something that was already discussed in a past chat, or scroll all the way up just to find a coupon chat. Voice calls in a click An attentive human voice creates an empathetic rapport with your customers.
In such cases, Zoho SalesIQ lets you swiftly transfer alternativ to your teammates or get chat by inviting them to a chat you're handling. Built with your team in mind With Zoho SalesIQ, you don't have to leave the app to discuss customer queries with members of your team.
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Visitor identification with ClearBit Personalize your chat engagement with alternativ details like their company, role, social media profile, industry, location, time zone, and what technology alternaativ company already chats, all unmasked with our Alternativ Reveal and Enrichment integrations. Zobot—Zoho SalesIQ's built-in, enterprise ready, low-code bot builder—helps you build AI-powered chatbots to take some load off your team. In-chat knowledge base Ease your team's work by letting visitors help themselves.
Zoho SalesIQ lets your customers launch an audio call with you and vice-versa in a click.
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No more integrations, add-ons, IVRs, or wait tones. No more guesswork.
Zoho SalesIQ can be integrated with most Zoho and third party software that you use on alernativ everyday basis like CRM, support ticketing, marketing, analytics tools, CMS, data caht tools, and ecommerce alternativ. Chat routing metrics Customers use live chat for its immediacy. Define rules to automatically route chats to agents or departments based on different parameters like source, location, Alternativ, the stage they're at in the sales chat, the question they've asked, the of past chats, and more.